Refund policy
Thank you for shopping with Lili Aesthetics.
Due to the hygiene and safety nature of skincare products, we do not accept returns, exchanges, or cancellations once an order has been placed.
Damages and Issues
Please inspect your order upon receipt. If an item arrives damaged, defective, or if you receive the wrong item, please contact us immediately within 48 hours of delivery. Include your order number and clear photographs of the product and its packaging. We will evaluate the issue and arrange for a replacement or store credit where applicable.
Please inspect your order upon receipt. If an item arrives damaged, defective, or if you receive the wrong item, please contact us immediately within 48 hours of delivery. Include your order number and clear photographs of the product and its packaging. We will evaluate the issue and arrange for a replacement or store credit where applicable.